Shipping & Returns

Delivery Info
We will deliver as per section 46 of the Electronics communications and transactions Act.2002. Please note packages cannot be delivered to a PO Box address if delivered via courier. Please make sure there is someone at the place specified to receive the goods.

Transport is free for orders over R1000.00. For orders less than R1000,00, a flat rate of R75.00 is charged.

Guarantee
Sound products carry a 12 month limited guarantee and Lighting products carry a 6 month limited guarantee against latent manufacturing defaults, excluding normal wear and tear or negligent use. Due to the nature of the products, speakers and globes cannot be guaranteed.
Arrangements will be made for goods to be collected and will usually be returned within 10 working days depending on availability of spares. Refer to Return Request Form.

Return Request Form
To return an item please fill out this form completely.

It is the responsibility of the buyer to make sure the correct product is ordered. If the buyer does not receive the product ordered, it can only be exchanged if it has not been opened, is not damaged and is returned within 21 days of receipt. If goods are returned due to damage, it must be sent to the manufacturer for evaluation and will be repaired in accordance with their guarantee I.e. if it is found to be faulty due to a latent manufacturing defect. If this is not the case, the repair costs must be paid by the buyer before goods can be returned

Original Order Information